Refunds and Exchanges

As per UK consumer law, if you would like to return an item please let us know via email at sales@easyyem-ecs.co.uk or phone 07938 188 388, within 14 days of purchase. Returns must be delivered to us within 28 days of initial receipt.

Returning items will be at the customers cost, unless faulty goods have been received. Please contact us for a return address and ensure to receive proof of posting and appropriate cover if the item is lost in transit.

We accept returns if you make an error while ordering and return the item to us in an unopened, undamaged and resalable condition.

If your product(s) arrive damaged, are faulty or are lost in the post, we will do our best to replace them or offer a refund as soon as possible, depending on stock availability. We may offer a different item as a substitute. This will be decided on a case by case basis, please email sales@easyyem-ecs.co.uk or call for 07938 188 388 for help.

We are a small family run business, and strive on keep our customers happy, we will always do our best to come to a fair conclusion. 

You can contact us using the 'Contact Us' in the menu bar at the top of the page.